FAQ + POLICIES
We want to create the best experience for you, the guest, please make yourself aware of the policies and the answers too frequently asked questions.
As it will be your first time in, we will need to set up your account.
Account set up requirements | First + Last Name. Mobile Number (for text reminders).
A Card (to hold the spot) * Your card is not charged but if you do need to Cancel, Reschedule or Change your appointment, 48hours+ notice is required or there is a fee of 50% of the services booked.
Please be aware that your natural canvas, your hair history, your life + financial limitations, will dictate what is achievable and in what amount of time. Several sessions may be required to reach your desired end goal.
$15 Off first Hair Service
DO YOU TAKE WALK -INS?
If available, I welcome walk ins. However, due to the availability there may be a waiting period or a need to schedule an actual appointment. Please note I am generally booked 3+ weeks out.
If appointments aren't available during your desired date and time, you can request to be added to my cancellation list. In the event of a cancellation, guests are contacted in order; first come first served.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Bravata accepts all major credit cards and cash. I apologize for any inconvenience but they do not accept checks.
CAN I BRING MY CHILDREN or PETS?
Well behaved children and service pets welcome. As a courtesy to other salon guests and in efforts to offer a professional and relaxed experience, we ask that you are aware that it is your responsibility | liability to watch your children | pets always, while in the studio..
WHAT IS A TONER | GLOSS?
First and foremost a toner | gloss is COLOR. They are used to neutralize, intensify or refresh color. They are also used to break the base, blend out grey, restore shine, lock in color and with lightening services; have the added benefit of closing the cuticle back down.
*They are required with all lightening services
CAN I RETURN MY PURCHASE?
BRAVATA RETURN POLICY | In the event you are unhappy with your purchase, you have 7 days from the purchase date to return or exchange your purchase.
*Haircare tools or accessories such as brushes or clips will not be returned.
WHAT IF IM UNHAPPY WITH MY SERVICE?
In the event you are unhappy with your service, you have 7 days from your service date to notify the shop. In consideration of the original consultation, limitations etc. Another service may or may not be able to be booked.
Gratuity is not included in the service price. If you are happy with your service, feel free to leave a little extra!
As a courtesy to guests, you will receive an appointment reminder three days in advance. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and any related fees.
I run on a very tight schedule and most likely have another appointment right after yours. If you are going to be running late please text Bravata ahead of time. Failure to arrive in a timely fashion (within 15 minutes of your appointment time) without notice or at all will be subject to a charge equal to 100% of the services booked. I believe in the value of your time as well and make a conscience effort to avoid long waiting periods in the shop. If time is critical to your schedule on a particular day, please make us aware before your appointment, as each service requires a minimum in time, to be achieved.
CHANGES | RESCHEDULING | CANCELING | MiSSED APPOINTMENTS
I require 48hr+ notice on any changes to appointments, including rescheduling or canceling. This is for any reason, or there is a fee of 50% of the services booked. Failure to arrive in a timely fashion (within 15 minutes of your appointment time) without notice or at all will be subject to a charge equal to 100% of the services booked. I understand that things come up last minute, as well as emergencies and sickness! I do sympathize with these unforeseen challenges. Unfortunately, without sufficient notice I can not fill your spot; causing my business to be closed for the allotted time that you reserved for your appointment. The policies in place are of course not personal just necessary.
*Three times not within policy time frame, will result in no longer being able to schedule future appointments without prepaying.
ON-SITE OCCASION STYLING
Deposits are required on 2+ heads or any onsite services.
At the time of scheduling the event, I require a 50% deposit of total services scheduled. It is preferred that you book at least a month in advance.
100% of the deposit is refundable provided I receive a 2 week notice of cancellation. You will forfeit your deposit otherwise.
I recommend booking a consultation to speak about your desired look. Generally a consultation will allow me to determine the appropriate booking for your run through.
The run through is implemented to insure that all needs are met and timing, products and challenges are determined in advance to prevent mishaps. You may choose to skip the run through but it is not guaranteed that the outcome will meet all expectations. The run through will allow me to know definitively, how much time we will need for the day-of.
Pictures are not to be taken by the guest at the time of the run through and the style will be taken out before leaving.
ON SITE | TRAVEL PRICING
$150 per hour | per head
The travel fee is .60 per mile traveling from the salon location & back. Within 5 Miles of the studio the travel fee is waived. 15117 Main Street B104 Mill Creek WA 98012
RUN THROUGH | IN HOUSE PRICING
Both are based on length of time & complexity of design
Occasion style 100+